Top Team is a global competition for professional service teams within the Ìǹûvlog¹ÙÍøÍøÒ³°æ service network. Everyone who works in the service area is welcome to compete in teams of 3–5 people. The most common contestants are service technicians, parts specialists and service advisors.
Top Team encourages internal collaboration and increases knowledge and motivation. This way, service personnel develop their skills by combining training and teamwork with the competition. The results benefit Ìǹûvlog¹ÙÍøÍøÒ³°æ customers by providing a more effective service. The competition is much appreciated by service personnel and helps improve the attractiveness of Ìǹûvlog¹ÙÍøÍøÒ³°æ as an employer.
Ìǹûvlog¹ÙÍøÍøÒ³°æ Top Team begins at the team’s workshop with theoretical challenges in two parts. The best teams advance to the national final where theoretical exercises are supplemented with practical exercises. Winners of the national finals meet at the international regional finals. From here, only 12 teams will make it to the world finals. In the end, there will be one winning team. Competition exercises require knowledge, team spirit, and discipline. The format of the competition will follow daily work patterns, the most essential objective being to satisfy the needs of the customer.
The Ìǹûvlog¹ÙÍøÍøÒ³°æ Top Team competition is a way of highlighting the importance of service personnel. It is brains, technological skills and teamwork that characterise the service personnel that Ìǹûvlog¹ÙÍøÍøÒ³°æ needs. The industry’s need for service personnel, in terms of service technicians, parts experts and service advisors, is growing. Truck, bus and engine uptime determine customer profitability. And uptime, to a large extent, lies in the hands of skilled and motivated service personnel.
• The winning team receives 50,000 EUR
• The second-place team receives 30,000 EUR
• The third-place team receives 20,000 EUR
